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title: Frequently Asked Questions | Raytech USA Help Center
description: Frequently Asked Questions
---

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1. [Raytech USA Help Center](https://support.raytechusa.com/migration)
2. [Frequently Asked Questions](https://support.raytechusa.com/migration/frequently-asked-questions)

# Frequently Asked Questions

- [Safety](https://support.raytechusa.com/migration/important)
- [What is your ship to and billing address?](https://support.raytechusa.com/migration/what-is-your-ship-to-and-billing-address)
- [Certification: Level 1 vs Level 2](https://support.raytechusa.com/migration/certification-level-1-vs-level-2)
- [How do I contact the Service Department?](https://support.raytechusa.com/migration/how-do-i-contact-the-service-department)
- [How do I get the test results into my PC and onto a report?](https://support.raytechusa.com/migration/how-do-i-get-the-test-results-into-my-pc-and-onto-a-report)
- [My USB drive appears on the screen but I'm unable to transfer any files.](https://support.raytechusa.com/migration/my-usb-drive-is-showing-on-the-screen-but-i-cannot-transfer-results)
- [Can I use a mouse to control my system?](https://support.raytechusa.com/migration/can-i-use-a-mouse-to-control-the-system)
- [Is there a contrast adjustment on my touchscreen?](https://support.raytechusa.com/migration/is-there-a-touchscreen-contrast-adjustment-of-the-touchscreen-on-my-instrument)
- [How often should I have my Raytech equipment calibrated?](https://support.raytechusa.com/migration/how-often-should-i-have-my-raytech-equipment-calibrated)
- [What is the evaluation fee associated with your service department?](https://support.raytechusa.com/migration/what-is-your-service-departments-evaluation-fee)
- [What are your business hours?](https://support.raytechusa.com/migration/what-are-you-business-hours)
- [My system is listed as retired on your website.](https://support.raytechusa.com/migration/my-model)
- [How do I contact Technical Support?](https://support.raytechusa.com/migration/how-do-i-contact-technical-support)

See less ▼

- [Frequently Asked Questions](https://support.raytechusa.com/migration/frequently-asked-questions)
- [Capacitance / Dissipation Factor / Power Factor](https://support.raytechusa.com/migration/capacitance-dissipation-factor-power-factor)
- [Low Resistance](https://support.raytechusa.com/migration/low-resistance#main-content)
  
  
  
  
  
    - [Micro Centurion II (MC2)](https://support.raytechusa.com/migration/low-resistance#micro-centurion-ii-mc2)
    - [Kelvin Spike Probes](https://support.raytechusa.com/migration/low-resistance#kelvin-spike-probes)
- [mini-ATOS](https://support.raytechusa.com/migration/mini-atos)
- [Single Phase & Three Phase Ratiometers](https://support.raytechusa.com/migration/single-phase-three-phase-ratiometers#main-content)
  
  
  
  
  
    - [TR-Mark III 250V](https://support.raytechusa.com/migration/single-phase-three-phase-ratiometers#tr-mark-iii-250v)
    - [TR-1](https://support.raytechusa.com/migration/single-phase-three-phase-ratiometers#tr-1)
    - [General](https://support.raytechusa.com/migration/single-phase-three-phase-ratiometers#general)
- [Winding Resistance](https://support.raytechusa.com/migration/winding-resistance)

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